Customer Service Centre

Hours: 9am to 5pm, Monday to Friday
Phone: 9936 8100
Address: 200 Miller Street, North Sydney

The Customer Service Centre aims to provide customers with prompt, accurate information and advice in a friendly environment. Our approachable team of Customer Service Officers is skilled at answering your enquiries.

Enquiries range from the lodgement of Development Applications and associated building works, to requests for resident parking stickers, detailed information on rates and requests for waste collection.

All payments can be made to Council cashiers who are available between 9am to 5pm, Monday to Friday to receive payments by cash, cheque, debit or credit card.

Credit Card Service Fee

Council charges a 1% service fee, inclusive of GST, on credit card transactions. This fee offsets the cost of accepting credit card payments. The service fee applies to all over-the-counter transactions, all online transactions, Council car park fees and credit card deduction authorities. Please note that, at this stage, credit card payments through BPay are not an option.

Location

The Customer Service Centre is on the ground floor of Council Chambers inside the main front entrance. It is also accessible from the Council car park at the rear of the building (enter from McLaren Street).

Wheelchair Access

• Enter via the ramp at the main entrance on Miller Street,
• or, from the Council car park - via the footbridge across to the Wyllie Wing and then take the lift down to Customer Service ground-level.

Call Centre

Many customers are unable to visit the Customer Service Centre, so Council offers an extensive Call Centre Service, between 9am to 5pm, Monday to Friday.

Our aim is to provide our telephone customers with a high level of service by ensuring that our Call Centre staff are able to answer the majority of your questions at the first point of contact. Where this is not possible your call will be transferred to another Council Officer if available. If the appropriate Officer is not available, your request will either be forwarded to the Officer via our Customer Action Request Form or by email. To ensure that our staff are in a better position to provide you with a comprehensive answer to your enquiry, our Call Centre staff will ask for full details to be passed on.

Development Applications

Pre-lodgement advice is available from the Call Centre and the Planning & Development Advisor. Call Centre staff will take the details of your enquiry and forward them to the Planning & Development Advisor who will return your call within 24 to 48 hours. If your enquiry relates to a current DA, the Call Centre staff may be able to assist you in the first instance. Otherwise, our Planning Officers are available to take calls between 9.30am to 11am, Monday to Friday.

Read general information about the > DA process here, obtain DA details through > DA Tracking.

The lodgement of DAs is a lengthy process requiring additional administration before they can be passed on for assessment at 9am the next day. To allow adequate time for lodgement, it is requested DAs be presented before 4:30pm.

Please note that Customer Service closes at 5pm.