Refund of PayStay service fees
North Sydney Council identified that users of PayStay Guest and PayStay App were incorrectly charged an 8.25 per cent service fee between 1 July and 4 August 2025.
From 5 August 2025, Council began absorbing the PayStay service fee to ensure full alignment with the Draft 2025 TfNSW Pay Parking and Controlled Loading Zone Guidelines.
Council’s contractor has issued refunds to all affected PayStay Guest and PayStay App users for transactions made during this period. Refunds were processed between 10 to 18 January 2026.
All users of the traditional parking meters were not charged a service fee.
A small number of PayStay Guest users who paid with credit cards that had since expired at the time the refund was processed were not refunded. Affected customers can contact council@northsydney.nsw.gov.au