Customer Satisfaction Survey
Council periodically engages the services of a research company to conduct its Customer Satisfaction Survey, to determine community attitudes towards our services and facilities.
The survey seeks feedback and attitudes on a wide range of Council-related issues and services, including customer service, planning and development, maintenance of roads and footpaths, parks and open space, and community services and facilities.
Priority areas identified through the survey results are considered in the development of the next Community Strategic Plan, which are prioritised for attention over the next year and beyond in our Delivery Program.
Council engaged Jetty Research to conduct the 2020 survey on its behalf. Residents and businesses were surveyed by phone between 25 March and 5 April 2020.
400 local residents and 200 business customers were randomly selected to participate in this benchmarking survey.
The full 2020 survey findings are available here (4MB)
For more information contact Council's Manager Integrated Planning & Special Projects on 9936 8100.
Previous Customer Satisfaction Survey Results
2016 Customer Satisfaction Survey results (1MB)
2013 Customer Satisfaction Survey results (2MB)
2010 Customer Satisfaction Survey results (3MB)
2009 Customer Satisfaction Survey results (1MB)
2006 Customer Satisfaction Survey results (280KB)
2004 Customer Satisfaction Survey results (546KB)