Customer Satisfaction

Every two to three years Council engages the services of a research company to conduct its Customer Satisfaction Survey, to determine community attitudes towards our services and facilities.

The survey seeks community feedback and attitudes on a wide range of Council-related issues, including customer service, the environment, planning and development, roads and footpaths, parks and open space, community services and facilities and waste collection. 400 local residents and 200 business customers randomly selected respondents are asked to rank these areas in importance and satisfaction.

Priority areas identified through the survey results are considered in the development of the Community Strategic Plan which are prioritised for attention over the next year and beyond in Council's Delivery Program.

 

2016 Survey

Residents and businesses were surveyed by phone between 11 April to 26 April 2016.  For more information contact Council's Manager Corporate Planning and Governance on 9936 8100.

 

Previous Customer Satisfaction Survey Results

2016 Customer Satisfaction survey results (1MB)

2013 Customer Satisfaction survey results (2MB)

2010 Customer Satisfaction survey results (3MB)

2009 Customer Satisfaction survey results (1MB)

2006 Customer Satisfaction survey results (280KB)

2004 Customer Satisfaction survey results (546KB)