Social media

Council's social media channels: 

We also have a number of channels that highlight our facilities and services:

Our social media channels help us inform, educate, and connect with our community. We do this by highlighting information about the initiatives, programs, and services we deliver for our community and welcome open and respectful community discussion.

Monitoring our social media

Our platforms are monitored intermittently on weekdays 9am – 5pm, during the Council’s business hours.

While we do our best to respond to enquiries, some matters require detailed responses from specific Council teams.

For official enquiries, service requests, or to report an issue, please visit our Contact Council page.

Social media user guidelines

When interacting with our pages, we ask that you: 

  • do not post personal addresses or phone numbers 

  • are respectful and courteous 

  • adhere to the relevant platform Terms of Service and related policies

To maintain a respectful and constructive community space, we may hide or remove comments that contain: 

  • false or misleading statements or imagery about individuals, communities, or Council

  • inappropriate material relating to children and young people

  • use of language or imagery that is obscene, discriminatory, misleading, humiliating, threatening, intimidating, sexual or offensive, to other council officials or members of the public

  • unauthorised promotion of external businesses for commercial gain

  • unlawful statements that could incite others to break the law

  • information that may compromise the safety or security of our community or Council

  • confidential information or proprietary information 

  • breach of copyright or the privacy of others 

  • repetitive or spam posts 

  • defamatory comments about individuals or groups, including, but not limited to, Councillors, employees, or volunteers 

  • harassment and/or bullying within the meaning of the Model Code of Conduct for Local Councils in NSW, or is unlawfully discriminatory 

  • any other inappropriate comments as determined by us

We take our legal obligations seriously and we will moderate contributions to our pages if they contravene our legal requirements or violate our Policy.

If a comment violates these guidelines, we may: 

  • hide or remove the comment 

  • issue a warning to the user 

  • block repeat offenders from our social media pages if violations persist

We encourage constructive discussions and appreciate your cooperation in making our online community a positive space for all.

Read our Social Media Policy

Council's Social Media Policy

Read the policy

Contact Council

Our Customer Service Centre operates from 9am to 5pm. Our Council Rangers are on duty and contactable seven days a week from 5.30am to midnight.

Address: Customer Service Centre, 200 Miller Street, North Sydney, NSW 2060

Telephone: (02) 9936 8100