Customer Service

 

Call Centre 9936 8100

Many customers are unable to visit Customer Service Centre, so Council offers an extensive Call Service Centre: 9936 8100, Monday to Friday, 9am to 5pm and after hours.

Our aim is to provide our telephone customers with a high level of service by ensuring we can answer the majority of your questions at the first point of contact on the phone. Where this is not possible, your call will be transferred to another Council Officer. If not available, your request will either be forwarded to the Officer via our Customer Action Request Form or by email. To ensure staff can comprehensively answer your enquiry, our Call Centre staff will ask for your full details to pass on.

 

National Relay Service

People who are deaf, hard of hearing and/or have a speech impairment can make and receive phone calls - use the National Relay Service. Give them our number 9936 8100.

 

Customer Service Centre 

The Customer Service Centre aims to provide customers with prompt, accurate information and advice in a friendly environment. Our approachable team of Customer Service Officers will be able to answer most of your enquiries.

Please also be aware of your obligations as a customer:

D5-23 Disruptive and Abusive Customers Exclusion Policy (200KB)

Enquiries range from the lodgement of Development Applications and associated building works, to requests for resident parking stickers, detailed information on rates and requests for waste collection.

All payments can be made to Council cashiers who are available between 9am to 5pm, Monday to Friday to receive payments by cash, cheque, debit or credit card.

 

Development Applications

Pre-lodgement advice is available from the Call Centre and the Planning & Development Advisor. Call Centre staff will take the details of your enquiry and forward them to the Planning & Development Advisor who will return your call within 24 to 48 hours. If your enquiry relates to a current DA, the Call Centre staff may be able to assist you in the first instance. Otherwise, our Planning Officers are available to take calls between 9.30am to 11am, Monday to Friday.

Read general information about the DA process here, obtain DA details through DA Application Tracking.

The lodgement of DAs is a lengthy process requiring additional administration before they can be passed on for assessment at 9am the next day. To allow adequate time for lodgement, it is requested DAs be presented before 4.30pm.

Please note that Customer Service closes at 5pm.

 

Justice of the Peace

We have the following Justice of the Peace (JP) services and hours.

By appointment only.

Please ring the phone numbers given below.

Bookings will be available every 10-15 minutes to accommodate social distancing measures and NSW Health Guidelines.

 

A JP can:

  • witness Statutory Declarations
  • witness an Affidavit
  • certify true copies of original documents

 

JP hours - Council Customer Service, bookings essential please call 9936 8100 to book

Monday       2pm - 4pm

Tuesday      10am - 12pm

Thursday     2pm - 4pm

 

JP hours - Stanton Library,  bookings essential please call 9936 8400 to book

Tuesday       10am - 11.45am

Thursday      4pm - 5.45pm

 

Note

A JP is a volunteer, who may become unavailable, so appointments may be cancelled without notice. Every effort is made to find a replacement JP if the regularly scheduled JP is unavailable.

 

Services

A NSW JP can witness interstate documents from another State or Territory where this is also permitted by the law of the other State or Territory.

  • Please bring the original document, and provide photocopies for certification. Electronically issued documents can only be certified where they are downloaded and printed from the issuing website in front of the JP. You may therefore wish to bring your own electronic device or use one of the library’s computers.

Witness a statutory declaration under the NSW Oaths Act 1900, an Australian affidavit, or a Commonwealth of Australia statutory declaration.

  • For NSW statutory declarations, please bring photographic identification with you.

Witness signatures on legal documents and administering oaths as authorised by a NSW legislation.

  • If your document does not indicate the relevant NSW Act or Regulation authorising the JP to witness your signature then please find out the details from the issuing body or your legal professional. If the NSW Act or Regulation cannot be identified then the JP will not be able to witness the document for you.

A NSW JP can certify copies of original documents from overseas.

A NSW JP cannot witness the execution of international documents for use overseas (incl "Proof of Life"), instead find and contact a Notary using this locator.

 

Conditions of Entry

You will need to show the booking reference (paperless is preferred), or provide ID.

One customer at a time (a carer or co-signer is permitted).

If you do NOT speak/read English please bring an interpreter.

Bring your original document(s) and your own pen.

Maximum of 5 pages only can be presented.  

 

Conditions of Entry - Stanton Library

You must register for contract tracing before entering the Library. Where the maximum number of customers has been reached you may be required to queue outside the Library Reference area.

 

Other nearby JP Services

The Kirribilli Centre - https://www.thekirribillicentre.org, 9922 4428, or info@kirribilli.org.au

Greenwood Plaza - www.greenwoodplaza.com.au/whats-on/offers/free-justice-of-peace-service

 

If you require a JP elsewhere please access the public register on https://www.jp.nsw.gov.au/ under “Finding a JP”

 

Location

The Customer Service Centre is on the ground floor of Council Chambers inside the main front entrance. The Council car park is at the rear of the building (enter Kelrose Lane from McLaren Street).

 

Wheelchair Access

  • Enter via the ramp at the main entrance on Miller Street
  • or, from the Council car park enter via the footbridge across to the Wyllie Wing and then take the lift down to Customer Service.

 

Credit Card Service Fee

Council charges a 0.75% service fee, inclusive of GST on transactions using Visa & MasterCard (credit, debit and prepaid).

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