Customer Service

 

Call Centre 9936 8100

Many customers are unable to visit the Customer Service Centre, so Council offers an extensive Call Centre Service, between 9am to 5pm, Monday to Friday.

Our aim is to provide our telephone customers with a high level of service by ensuring that our Call Centre staff are able to answer the majority of your questions at the first point of contact. Where this is not possible, your call will be transferred to another Council Officer if available. If the Officer is not available, your request will either be forwarded to the Officer via our Customer Action Request Form or by email. To ensure that our staff are in a better position to provide you with a comprehensive answer to your enquiry, our Call Centre staff will ask for full details to be passed on.

 

Customer Service Centre 

The Customer Service Centre aims to provide customers with prompt, accurate information and advice in a friendly environment. Our approachable team of Customer Service Officers will be able to answer most of your enquiries.

Enquiries range from the lodgement of Development Applications and associated building works, to requests for resident parking stickers, detailed information on rates and requests for waste collection.

All payments can be made to Council cashiers who are available between 9am to 5pm, Monday to Friday to receive payments by cash, cheque, debit or credit card.

 

Development Applications

Pre-lodgement advice is available from the Call Centre and the Planning & Development Advisor. Call Centre staff will take the details of your enquiry and forward them to the Planning & Development Advisor who will return your call within 24 to 48 hours. If your enquiry relates to a current DA, the Call Centre staff may be able to assist you in the first instance. Otherwise, our Planning Officers are available to take calls between 9.30am to 11am, Monday to Friday.

Read general information about the DA process here, obtain DA details through DA Tracking.

The lodgement of DAs is a lengthy process requiring additional administration before they can be passed on for assessment at 9am the next day. To allow adequate time for lodgement, it is requested DAs be presented before 4.30pm.

Please note that Customer Service closes at 5pm.

 

Justice of the Peace

Council has the following volunteer Justice of the Peace (JP) services.

Note:

  • no appointment required
  • can only certify/sign a maximum of 10 pages per customer. 

 

1. Council Customer Service

JP hours:

Monday to Friday 9am-5pm (excluding 12-2pm)

 

North Sydney Council, 200 Miller St, North Sydney

Tel 9936 8100 or email council@northsydney.nsw.gov.au

 

2. Stanton Library

JP hours:

Monday 2pm - 4pm
Tuesday 12pm - 2pm
Wednesday 12.30pm - 2.30pm
Thursday 4pm - 6pm
Friday 1pm - 3pm
Saturday 1pm - 3pm

 

Stanton Library, 234 Miller St, North Sydney

Tel 9936 8400 or email library@northsydney.nsw.gov.au

 

A Justice of the Peace (JP) can assist you by:

  • Certifying copies of documents as true copies. Please bring a clear and complete photocopy of the document with the original for certification. Electronically issued documents can only be certified where they are downloaded and printed from the issuing website in front of the JP. You may therefore wish to bring your own electronic device or use one of the library’s computers.
  • Witnessing a statutory declaration under the NSW Oaths Act 1900, an Australian affidavit or a Commonwealth of Australia statutory declaration. For NSW statutory declarations, please bring photographic identification with you. If you do not speak or read English please bring someone to interpret for you.
  • Witnessing signatures on legal documents and administering oaths as authorised by a NSW legislation. If your document does not indicate the relevant NSW Act or NSW Regulation authorising the JP to witness your signature please find out the details from the issuing body or your legal professional.
    • If the NSW Act or NSW Regulation cannot be identified then the JP will not be able to witness the document for you.
    • The JP is unable to witness signatures on international documents. Contact a Notary for this purpose: Notary Locator

 

Other Justice of the Peace

There is also a JP at - Kirribilli Neighbourhood Centre.
Call 9922 4428 or email info@kncsydney.org to arrange an appointment.

 

Location

The Customer Service Centre is on the ground floor of Council Chambers inside the main front entrance. It is also accessible from the Council car park at the rear of the building (enter from McLaren Street).

 

Wheelchair Access

  • Enter via the ramp at the main entrance on Miller Street,
  • or, from the Council car park - via the footbridge across to the Wyllie Wing and then take the lift down to Customer Service ground-level.

 

Credit Card Service Fee

Council charges a 1% service fee, inclusive of GST, on credit card transactions in excess of $20,000.00. Please note that, at this stage, credit card payments through BPay are not an option.