Report a faulty parking meter

To report a faulty meter:

  1. Have the Meter ID ready (located just below the meter keypad) as a fault or issue cannot be recorded without this information.
  2. Call 1300 880 578
  3. A customer reference number will be supplied - this does not automatically exempt you from a fine.

Please note, time restrictions on parking signs still apply even when the meter is out of order.

When the prescribed time limit has expired, you must move the vehicle to another area and begin a new parking session.

If the meter is found to be operational at the time the fault was reported, any fine issued will stand.

Council is currently installing new cashless parking meters and Touch N Go boxes which will become active between 15 and 19 July.
The below information applies to the new meters:
 

To report a faulty meter:

  1. Have the machine number ready (located at the bottom left of the touchscreen) as a fault or issue cannot be recorded without this information. 

  1. Call PayStay on 1300 322 263 to report a faulty meter

  1. A customer reference number will be supplied - this does not automatically exempt you from a fine

Please note, time restrictions on parking signs still apply even when the meter or Touch N Go are out of order. 

When the prescribed time limit has expired, you must move the vehicle to another area and begin a new parking session. 

If the meter is found to be operational at the time the fault was reported, any fine issued will stand. 

Paying with a smart device

If you are having an issue paying by phone, please call the PayStay Helpdesk on 1300 322 111 or contact our Council's Customer Service team. 

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Parking information and legislation

Parking meter QR code security

PayStay's QR codes adhere to high security standards. Stay vigilant to scams by checking the URL link that appears after scanning a QR code. All web addresses will display as paystay.com.au under a secure https connection. Scammers make subtle changes to URL text. Check the link and destination to ensure it’s legitimate. If you have the PayStay App it will automatically open when a PayStay QR code is scanned. Confirm the zone number paid for online against the zone number listed on street signs.

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