Report a faulty parking meter

To report a faulty meter:

  1. Have the Meter ID ready (located just below the meter keypad) as a fault or issue cannot be recorded without this information.
  2. Call 1300 880 578
  3. A customer reference number will be supplied - this does not automatically exempt you from a fine.

Please note, time restrictions on parking signs still apply even when the meter is out of order.

When the prescribed time limit has expired, you must move the vehicle to another area and begin a new parking session.

If the meter is found to be operational at the time the fault was reported, any fine issued will stand.

Street signs

Street signs take priority over parking information displayed on meters  - for example, Special Event Clearways and road closures.

Before using a parking meter, check nearby parking signs to confirm parking hours.

It is the responsibility of the motorist to ensure the vehicle is legally parked. 

Smart watch

Paying with a smart device

If you are having an issue paying for meter parking with a smart device, please call the meter hotline number (1300 880 578) or contact our Customer Service Team.

Contact us