Parking meter payments and receipts

Overview of parking meter payments

Parking meters

All our parking meters are Pay & Go.

There’s no need to return to your vehicle as our meters do not issue tickets.

Payment details are displayed on the parking meter screen when your car space number is entered.

Please note, these meters also do not give change and Council does not issue refunds for overpayment.

Our area has 443 Pay & Go parking meters.

Pay & Go features

  • Payment by coins ($1, $2, 50c, 20c, 10c) or debit/credit card (Visa and MasterCard only).
  • All payments are GST inclusive.
  • A motorist's payment time is stored within the meter and the time can be viewed on the screen by entering the space number. No tickets or receipts are issued.
  • Each Pay & Go meter services several car spaces.
  • Each car space has a number on the kerb or footpath, sometimes both depending on the location. The arrow points to the corresponding meter. Note the number and follow the arrow to pay at the correct meter.
  • The system has advanced anti-vandalism features.
  • Monitoring is via a communications system that automatically reports on internal faults.

Payment options - cash or debit/credit card or smart devices

Payment should be made as soon as possible after you have parked.

You can pay by debit/credit card (Visa and Mastercard), your smart device, or with coins, but please note, change will not be issued.

All parking meters display user-friendly instructions to help you with your transaction.

To adjust your length of stay, use the arrows on the screen and check the fee before finalising your payment.

Minimum credit card and smart device payment is $1.

If you encounter any problems with these meters, call our Parking Meter Fault Line on 1300 880 578.

Council is currently installing new cashless parking meters and Touch N Go boxes. These will be operating by the end of July.
The below information applies to the new meters:

When parking in the North Sydney LGA, there are now three options you can choose from when paying. Parking meters, Touch N Gos and the PayStay app. 

Council's parking meters, Touch N Gos and the PayStay app are Orikan. 

There’s no need to return to your vehicle as our parking meters and Touch N Gos do not issue tickets. 

Our area has 114 parking meters and 177 Touch N Go boxes.

Please note, parking meters and Touch N Gos are cashless.

Payment options – debit/credit card or smart devices

Payment should be made as soon as possible after you have parked. 

  • Parking meters accept payment using payWave on debit/credit card (Visa and MasterCard only), prepaid cards or smart devices 

  • Touch N Gos require payment to be made on the PayStay Guest website via a smart device and accept payment using debit/credit card (Visa, MasterCard and AMEX), Apple Pay and Google Pay 

  • PayStay app accepts payment using debit/credit card (Visa, MasterCard and AMEX) 

  • All payments are GST inclusive, with Council rates and the 8.25% PayStay surcharge factored into the final amount 

All parking meters display user-friendly instructions to help you with your transaction, please follow the prompts. 

All Touch N Go boxes require the use of the PayStay Guest website or PayStay App to make a transaction. You will be redirected automatically when holding your smartphone close to the box via Near Field Communication (NFC) techonology. This technology allows communication between two electronic devices over short distances. You can also access PayStay Guest via the QR code on the front of the box. 

The PayStay app allows you to pay directly on your smart device. Please note: You must manually start and stop your parking session when using the app. If you have spent less time than paid for in a parked space, press ‘Stop’ and a notification banner will appear showing the amended total cost of the parking period. 

To avoid fines, you must obey signs relevant to your parking space. 

You can create an account prior to downloading the app by heading to paystay.com.au.

If you encounter any problems with these meters, call PayStay's Helpdesk on 1300 322 111.

Additional fees and surcharges

Touch N Gos 

  • Touch N Go boxes facilitate navigation to the PayStay Guest website for payment or, if already downloaded, the PayStay App. PayStay charges 8.25% on all transactions made on the PayStay Guest website. This is included in the total parking fee. The total cost of your parking session, inclusive of the transaction fee will be shown in your final payment

PayStay App 

  • PayStay charges 8.25% on all transactions made on the PayStay App. This is included in the total parking fee. The total cost of your parking session, inclusive of the transaction fee will be shown in your final payment

  • PayStay charges a reminder fee in the PayStay App of 34c for each reminder. A warning will be displayed on the screen where you set your parking duration if reminder services are enabled. You can turn this service off at any time by pressing the bell icon on the screen

Parking meter QR code security

PayStay's QR codes adhere to high security standards. Stay vigilant to scams by checking the URL link that appears after scanning a QR code. All web addresses will display as paystay.com.au under a secure https connection. Scammers make subtle changes to URL text. Check the link and destination to ensure it’s legitimate. If you have the PayStay App it will automatically open when a PayStay QR code is scanned. Confirm the zone number paid for online against the zone number listed on street signs.